Questions? Answers!
What is Top-Up & Go?
It’s the newest and easiest way to get credit to your prepaid mobile phone! With TopUp & Go, you top-up your phone using funds deducted directly from your account at your credit union or other financial institution.
What makes it so easy?
- TopUp & Go lets you top-up your credit by simply sending a text message from your phone
- Credit is delivered to your phone instantly and paid for automatically from your account. So you don’t need to have cash on you or have to go anywhere or buy anything
- You can get credit anywhere, anytime you need it — at home, at the beach, in an emergency — wherever your mobile service provider allows
- It’s the ultimate in convenience, the ultimate in control!
Is it available for both Digicel and LIME?
Yes, this service is available to both Digicel and LIME customers.
Where is TopUp & Go available from?
TopUp & Go is a brand new service on the island. Barbados Public Workers’ Co-operative Credit Union Limited (BPWCCUL) is the first financial institution to make it available to its customers.
So, I have to be a credit union
member to get TopUp & Go?
Yes. BPWCCUL is the first institution to offer TopUp & Go service and presently it’s available exclusively to members of that credit union. We hope to bring on other channel partners in the near future.
How does it work?
Once you have registered your prepaid phone number, you can top-up at any time by either:
- sending a text message from your phone, or
- requesting a top-up at any BPWCCUL Automatic Teller Machine (ATM)
The amount of the top-up is deducted automatically from your credit union account.
Is there a fee?
BPWCCUL members pay no additional fee for the top-up.
Great! How do I sign-up?
You first need to register your prepaid phone number before you can begin using TopUp & Go. You can register at the ATM at any BPWCCUL branch — it only takes a couple of minutes. Registration is free.
Can I register more than one phone
number?
Yes, you can register as many phones as you wish. You’ll need to complete a separate registration for each number.
Wait, can I use this to pay my postpaid
phone bill, too?
Sorry, no, TopUp & Go works only on your prepaid phone.
Can I top-up my phone while I’m
overseas?
Yes, both Digicel and LIME customers top-up by text from any Caribbean country where they operate.
Can I top-up from other CarIFS ATM’s?
No, ATM top-ups can only be done at BPWCCUL ATM’s.
Will the service tell me my balance after
I top-up?
No, TopUp & Go only allows you to request and pay for top-ups.
Can I top-up phones other than my own?
Yes, this option is available at registration. You’ll be able to top-up someone else’s prepaid phone directly from your phone or at the ATM.
Is there a limit to how much or how often
I can top-up?
Each financial institution will set its own limits. The following limits apply to members of BPWCCUL using TopUp & Go:
- Minimum top-up request is $10
- Maximum top-up request is $50
- Total top-up limit of $200 per day
Note: LIME customers cannot request two top-ups for the same amount within a 30-minute time period.
How secure is this service?
Top-ups can only be requested from your phone or at the ATM with a secret personal identification number (PIN) that is known only to you. Additionally, you can increase security by deleting the top-up text requests from your phone after you make them, to keep your PIN private.
What should I do if my mobile phone is
lost or stolen?
- Call your mobile service provider immediately to report that your phone has been lost or stolen
- Call the BPWCCUL Contact Centre at (246) 430-5200 to have your TopUp & Go service cancelled. You can also cancel the service yourself at any BPWCCUL ATM
How do I cancel this service?
You may cancel the service at any BPWCCUL ATM. Simply insert your ATM card and follow the relevant prompts on the screen.
Who do I call if I have any other queries
about this service?
You may call the credit union’s Contact Centre at (246) 430-5200 between 8:00 a.m. and 4:00 p.m., Monday to Friday, to have a query investigated.
